Refund policy
 **Return & Refund Policy**
We appreciate your business and want you to feel confident when shopping with us. To maintain fairness, protect our customers, and ensure product integrity, **Trust Clothes** follows a clear and strict return and refund policy for all retail purchases made through our online store.
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## **1. Eligibility for Returns**
We accept returns **within 14 days of delivery** for **unused, unwashed, unworn** items in their **original condition and packaging**.
To be eligible, the item must:
* Have all original tags attached
* Be free from wear, odor, stains, damage, or alteration
* Include all accessories, packaging, and inserts
**Items that do not meet these conditions will not be accepted.**
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## **2. Non-Returnable Items**
For hygiene, safety, and quality-control reasons, the following items **cannot** be returned or refunded:
* Rash guards
* Spats/leggings
* Shorts
* Underwear or compression wear
* Clearance or final-sale products
* Customized or personalized items
* Gift cards
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## **3. Refunds**
Approved returns will be issued as **store credit only**.
We do **not** offer cash, debit, or credit card refunds for any reason.
Store credit:
* Will be issued once the returned item is inspected
* Does not expire
* Can be used on any future purchase
If an item is returned in unacceptable condition, it will be shipped back to the customer at their expense.
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## **4. Exchanges**
We offer **size exchanges** only, depending on availability.
To qualify:
* The item must be in original condition (unworn, unwashed, tags attached)
* You must request the exchange within **14 days** of delivery
If your desired size is out of stock, store credit will be issued instead.
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## **5. Incorrect, Damaged, or Defective Items**
If you receive a defective or incorrect product, you must notify us within **7 days** of delivery.
Please provide:
* Order number
* Photos of the issue
* A brief description
Once verified, we will replace the item at no cost or issue store credit.
**Normal wear and tear is not considered a defect.**
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## **6. Shipping Responsibility**
Customers are responsible for:
* Return shipping costs
* Providing accurate shipping information at checkout
We are not responsible for:
* Lost, delayed, or stolen packages
* Delivery errors caused by the carrier
* Packages returned due to incorrect addresses
If a package is returned to us due to an incorrect address, reshipment fees will apply.
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## **7. Order Cancellations**
Orders may be canceled **within 12 hours of purchase** if they have not yet shipped.
Once an order has been processed or shipped, it cannot be canceled.
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## **8. Unauthorized Returns**
Items sent back without prior approval will be refused and returned to the sender.
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## **9. How to Start a Return**
To begin a return or exchange, contact us at:
📧 Suport@trust-clothes.com
📞 806-346-2431
Please allow 24–48 business hours for a response.
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