Return & Refund Policy

Return & Refund Policy

Effective Date: 1-1-26

We appreciate your business and want you to feel confident when shopping with us. To maintain fairness, protect our customers, and ensure product integrity, Trust-Clothes follows a clear and strict return and refund policy for all retail purchases made through our online store.

1. Eligibility for Returns

We accept returns within 7 days of delivery for unused, unwashed, unworn items in their original condition and packaging.

To be eligible, the item must:

  • Have all original tags attached

  • Be free from wear, odor, stains, damage, or alteration

  • Include all accessories, packaging, and inserts

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following items cannot be returned or refunded:

  • Underwear or compression wear

  • Clearance or final-sale items

  • Customized or personalized products

  • Gift cards

3. Refunds

Approved returns will be issued as store credit only.

We do not offer cash, debit, or credit card refunds under any circumstances.

Store credit:

  • Is issued once the returned item is received and inspected

  • Does not expire

  • May be used toward any future purchase

Items returned in unacceptable condition will be sent back to the customer at their expense.

4. Exchanges

We offer size exchanges only, based on availability.

To qualify:

  • Items must meet all return conditions

  • Requests must be made within 7 days of delivery

If the requested size is unavailable, store credit will be issued instead.

5. Incorrect, Damaged, or Defective Items

If you receive an incorrect or defective item, you must notify us within 7 days of delivery.

Please provide:

  • Order number

  • Clear photos of the issue

  • A brief description

Once verified, we will replace the item or issue store credit at no cost.

Normal wear and tear is not considered a defect.

6. Shipping Responsibility

Customers are responsible for:

  • Return shipping costs

  • Providing accurate shipping information at checkout

We are not responsible for:

  • Lost, delayed, or stolen packages

  • Carrier delivery errors

  • Packages returned due to incorrect addresses

Returned packages caused by address errors will require reshipment at the customer’s expense.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped.
Once an order has been processed or shipped, it cannot be canceled.

8. Unauthorized Returns

Returns sent without prior authorization will be refused and returned to the sender.

9. Contact Information

To initiate a return, exchange, or report an issue, contact us at:

📧 support@trust-clothes.com
📞 806-346-2431

Please allow 24–48 business hours for a response.